Privacy Policy

Introduction

This Privacy Policy describes how Elevation Physical Therapy ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, contact us, or use our services. We are committed to protecting your privacy and handling your data responsibly.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you have questions about our privacy practices, please contact us at the information provided at the end of this document.

Information We Collect

We collect several types of information to provide and improve our services to you.

Personal Information You Provide

When you contact us, schedule a phone consult, fill out forms, or communicate with our team, we may collect personal information including your name, email address, phone number, address, date of birth, health information relevant to your care, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information helps us understand how visitors use our site and improve the user experience.

Health Information

As a healthcare provider, we collect and maintain health information necessary to provide physical therapy services. This may include your medical history, symptoms, treatment plans, progress notes, and billing information. We handle all health information in compliance with applicable privacy laws, including HIPAA where applicable.

How We Use Your Information

We use the information we collect for several purposes related to providing and improving our services.

We use your information to provide physical therapy services, communicate with you about appointments and care, respond to your inquiries and requests, process payments and maintain billing records, improve our website and services, send you relevant information about our services with your consent, and comply with legal obligations.

We do not sell your personal information to third parties. We do not use your health information for marketing purposes without your explicit consent.

How We Share Your Information

We may share your information in limited circumstances to provide you with care and comply with legal requirements.

Service Providers

We may share information with trusted service providers who assist us in operating our website, conducting our business, or providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as to comply with a subpoena or similar legal process, protect our rights and safety, investigate fraud or security issues, or respond to a government request.

Healthcare Operations

We may share your health information with other healthcare providers involved in your care, insurance companies for billing purposes if you choose to submit for reimbursement, and as otherwise permitted or required by HIPAA and applicable state laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We limit access to your personal information to employees and service providers who need it to perform their job functions. We regularly review and update our security practices to maintain the protection of your information.

Your Rights and Choices

You have certain rights regarding your personal information and how we use it.

Access and Correction

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. For health information, you may request copies of your medical records in accordance with applicable laws.

Communication Preferences

You may opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe link in our emails. Please note that even if you opt out of marketing communications, we may still send you important information related to your care or account.

HIPAA Rights

If you are a patient, you have additional rights under HIPAA, including the right to request restrictions on certain uses and disclosures of your health information, receive an accounting of disclosures, and file a complaint if you believe your privacy rights have been violated.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our site. You can control cookies through your browser settings, though disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18 without parental consent. For patients who are minors, we collect and use information only with appropriate parental or guardian authorization in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Elevation Physical Therapy
1225 NJ-31 Building A Ste 124, Lebanon, NJ 08833
Phone: (908) 301-6525
Email: contact@elvtpt.com

For HIPAA-related concerns or to exercise your rights regarding health information, you may also contact our Privacy Officer at the address above.